Top call centers in India

Touted as the hub of BPO industry, India has been making commendable strides in this field. Offering a rich pool of highly technical and English speaking workforce, Indian call centers are at par with the best in the world. 68 Indian companies occupy the Global Services 100 listing, and in the top 100 IT companies in the world, there are 36 Indian companies.

There are many Global 1000 call center companies in India that cater to the diverse requirements of clients all over the world. Some of them include:

24/7 Customer: It is one of the leading names in call center industry and is headquartered in Bangalore. It has forged a strategic alliance with the world’s 5th largest insurance company of Aviva in a bid to expand its scope of operations to new markets.

Cognizant Technology Solutions: This Indian call center headquartered in New Jersey U.S.A. has significant presence in India and abroad. Started in 1994 it was originally known as Dun & Bradstreet Satyam Software and was envisaged to meet its in-house R&D needs. In 1996, it became part of Cognizant Corporation technology. It employs over 45000 employees and takes the credit of being the first company in the world to be certified for CMMI-Level5.

HCL Technologies: HCL is a leading name in information technology and call center operations and is worth annual revenue of US$ 3.90 billion. Made up of two distinct entities of HCL Technologies and HCL Infosystems, both listed in India, it traces its origin to 1976. Today, it has a strong multinational presence and operates in 17 different countries apart from India. It has tied up with many global 1000 firms that include some of the most famous names in the IT industry.

Tata Consultancy Services (TCS): It is one of the leading Indian companies in information technology in the world. Technological excellence and a formidable workforce of around 74,000 professionals give it a clear cutting edge over its many competitors. Having operations in more than 50 centers all over the world, it takes pride in its celebrated clientele that include seven of the top ten largest US corporations enlisted in the Fortune 500 list. It has hit a maturity level of 5 in the toughest quality improvement models such as CMMI® and P-CMM® that employ one of the most difficult evaluation techniques.

Infosys Technologies: Founded in 1981, Infosys has its headquarters at Bangalore. It has around 30 different operation centers spanning all across the globe apart from 9 centers in India. Today, it is worth US$3.1 billion annually. Driven by a crew of 72,000 employees, stationed all over the world, Infosys is one of the blue chip Indian companies in the information technology field.

Wipro Technologies: has a strong multinational presence through its 40 different centers spread all over the world. Innovative technology and unmatched quality make it an eminent name in information technology industry. Wipro is a CMMi Level 5 certified Software Company and is the first company to receive IEEE Software Process Award among companies operating outside USA.